GRAND RAPIDS, Mich. -- Spartan Stores here said last week that it has eliminated the customer service manager position at its Food Town stores, a Toledo, Ohio-area banner with approximately 40 units, a move that has resulted in the dismissal of 34 managers. Jeanne Norcross, a Spartan spokeswoman, told SN, "We took a look at the customer service management position we created a year ago and decided there was no future need for this position. "We looked at our entire pool of management ...

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