NEW YORK -- E-commerce retailers should focus on "supply-chain excellence" -- particularly returns, packaging and delivery options -- if they want to survive, according to a speaker at the Private Label Manufacturers Association Consumerama conference here. James Morehouse, vice president for Chicago-based consultant group AT Kearney, said "what happens after the click" could determine the winners and losers among dot-com retailers. Morehouse based his talk on results of a consumer-based ...
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