Wireless technologies, now a staple in the logistics world, are starting to make an impact at store level, speeding checkouts, improving communications and generally upgrading customer service. While more retailers are beginning to test handheld self-checkout, where the customer scans products as they shop and then breezes through the front end, others see strong potential for employee use of the devices. For example, there is the so-called "line-busting," where an employee prowls the front ...

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