The supermarket industry isn't too much different from many other enterprises in that tradition plays a big part in how things get done. But what if certain supermarket traditions concerning merchandising and service were shown to be useless, or even counterproductive, under the harsh light of reality? The answer, of course, is that any practice shown to be no good should be changed. But the real problem is in figuring out the difference between what works and what doesn't. New technology ...

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