Few people with much exposure to food retailing have escaped exposure to the old saw that goes something like this: "The customer is always right, and if you forget that maxim, read it again." Well, there's a lot of truth in that but as those of us who have actually worked in a store know, there are times when it's difficult to believe it. Let's face the truth: There are times when customers are irritating, arrogant, messy and dishonest. Many store-level workers permit themselves the ...

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