As food retailers' second- largest cost after products, labor has always been a huge point of interest. But the labor strife that occurred in Southern California in 2004, as well as the continuing battles between unions and non-union employers like Wal-Mart Stores, to say nothing of the turnover and shortage of store employees, have all conspired to make labor an even more critical topic for retailers. Can technology help bring order to the chaos? It's certainly no panacea for this complex ...

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