They say seeing is believing. For Giant Eagle, it's all about seeing -- and tasting -- and talking face to face. The 223-store chain has embarked on a radical program that brings store- and department-level managers out into the world as customers, with the goal that they will turn their experience into better customer service back in Giant Eagle's stores. "Our strategy is to find ways to differentiate ourselves from our competitors and it's our firm belief that one of the best ways we ...

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