Like the traffic on Los Angeles freeways, truck congestion at the unloading docks of retailers' distribution centers is a frustration that never seems to go away. “I can recall many years ago that Dee Biggs [director, demand fulfillment services, Welch's, Concord, Mass.] said the biggest opportunity we have as an industry is [to relieve] dock congestion,” said Mike Bargmann, senior vice president, distribution and manufacturing, and chief logistics officer, Wegmans Food Markets, Rochester, ...

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