ARCADIA, Calif. -- To reduce costs without compromising customer service, Vons Cos. here has developed a menu of "quantifiable value initiatives" that it plans to introduce this year. The efforts provide "a framework for how the company will improve its operations and meet its obligations to shareholders, associates and the communities it serves," according to the chain's annual report. In-store service initiatives include adding wine stewards -- where customer demand is sufficient -- at ...
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