WASHINGTON -- Whatever innovations retailers undertake to increase productivity are bound to fail unless employees on the front line are made part of the process, according to Randall Mott, vice president and chief information officer at Wal-Mart Stores, Bentonville, Ark. Store-level employees need to be informed and allowed to voice their opinions about any new automated electronic system well before a corporate-level decision is made to install it, Mott said. "Too many times the person ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive complimentary access to the SN salary survey data tables.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.