Courtesy Always Pays Dividends the industry's quirkier examples of performance-based management, as told in a front-page story on Oct. 26, 1964, involved a produce clerk in a Daitch Crystal Dairies store in New York -- who was bequeathed $10,000 by a grateful customer. In today's dollars, that inheritance would exceed $55,000. After 16 years of service to the chain, the clerk was richly rewarded for his consistent courtesy and attendance; the patron who left him the money referred to the ...

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