ROCHESTER, N.Y. -- Social services in America generally are funded and administered by problem. And that's a problem. Here's why: Someone with a drug problem may enter a program and become acquainted with a counselor. That same person with an illiteracy problem may join a program and become acquainted with a teacher. That same person with no ability to land a job may enter a skill-building program and become acquainted with a trainer. This widely used method of offering solutions based on ...

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