Occasionally, an event will force a company to reconsider its strategic use of technology. For Unified Western Grocers, that event happened about four years ago when its original entity, Certified Grocers of Los Angeles, acquired United Grocers, Portland, Ore. y new and more complex approach to IT be taken? Led by Gary S. Herman, a longtime Ralphs executive who became vice president and chief information officer shortly after the merger, Unified decided to develop new systems that are ...

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