CHICAGO -- Supermarket retailers should focus on retaining good employees rather than complaining about the tight labor market, a consultant and author told a seminar at the Food Marketing Institute's annual convention here earlier this month. "We don't have a labor crisis," said Jim Sullivan, an Appleton, Wis.-based hospitality industry expert who specializes in employee retention and customer service issues. "We have a turnover problem." Sullivan began his career 27 years ago in the ...
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