John Dawson

LONDON -- The estimated average investment in information systems by retailers in the United Kingdom was 1.4% of sales this year, up from 1.1% but still considered below U.S. retail IT expenditures.This was the...

LONDON -- While self-checkout lanes have gained a foothold in the U.S., they have been slower to catch on in the U.K. Consequently, Marks & Spencer here, one of the leading users of self-checkout lanes in the U.K., is...

URM is not the only food distributor taking matters into its own hands.Six thousand miles to the east, Cheshunt, England-based Tesco has adopted a self-reliant approach to inbound shipping that resulted in a record 12...

CHESHUNT, England -- Tesco here is using labor scheduling software to accomplish the seemingly impossible -- ensuring that a customer has no more than one person ahead in line at the checkout.Tesco, the U.K.'s biggest...

HAYES, MIDDLESEX, U.K. -- In a move to reduce fraud, Safeway UK based here plans to become the first U.K. retailer to accept credit and debit cards embedded with microchips and validated via a personal identification...