Kim Ann Zimmerman

SCARBOROUGH, Maine -- Hannaford Bros. here will begin testing a self-service human-resources system this fall that could ultimately allow the retailer's

NEW YORK -- Consumers report that in-store technologies -- including electronic point-of-sale signage, self-scanning systems, product information kiosks

NORTHFIELD, Ill. -- Kraft Foods here, in partnership with at least one retailer, plans to embark on a project this summer to analyze consumers' overall

ALBUQUERQUE, N.M. -- Furr's Supermarkets, a 70-store chain here, is testing an Internet-based home-shopping service, joining larger retailers such as

BOISE, Idaho -- Albertson's here is moving forward with technology that integrates the store's phone and intercom systems so managers can make and receive

Sure, shoppers love discounts as a reward for their loyalty. However, many supermarkets are finding they can take loyalty to a new level by enabling frequent