Collaboration Drives Gains at Wakefern
ORLANDO, Fla. — Aligning the entire organization — from warehouses to stores to corporate teams — is essential to maximizing results from collaborative partnershps with suppliers, said Steve Henig, vice president of corporate merchandising at Wakefern Food Corp.
Government Relations Needs a Personal Touch: Panel
ORLANDO, Fla. — Food retailers can play up their status as important political constituents to influence legislative activity, according to a panel at Food Marketing Institute’s Future Connect conference here Tuesday.
Retailers Face a Customer-Centric Universe: FMI
ORLANDO, Fla. — Supermarkets used to believe that they were the center of the universe around which their customers revolved, but in today’s world that is no longer the case, said Leslie G. Sarasin, president and chief executive officer, Food Marketing Institute.
Global Cuisine Among Trends Impacting Cooking
ORLANDO, Fla. — Retailers need to think about global food trends in terms of the whole store, not just a “dusty ethnic aisle,” said Laurie Demeritt of The Hartman Group, in a presentation at the Food Marketing Institute’s Future Connect conference here on Tuesday.
Gallery: FunDay Night at Future Connect
Food Marketing Institute’s 2013 Future Connect conference kicked off on Monday with store tours, a presentation on social media, and an array of private company and association meetings and events. The day was capped with a “FunDay Night” party, featuring live music, dancing, and assorted food and beverages.
Publix, Kroger Cite Social Media Challenges, Opportunities
ORLANDO, Fla. — Having a corporate presence on social media presents challenges not only in terms of training those employees who post on behalf of the company, but also in making sure that those agents have access to accurate and appropriate content to respond to customers.
Customer Service: Publix Creates a Culture Beyond Slogans
Publix Super Markets looks at customer service in the broadest sense — from interaction with customers on a personal level to providing things customer want, such as sharp pricing and clean stores. And it succeeds at providing that service on a massive scale across its operations.
Community: Whole Foods Stays on the Leading Edge
The recent announcement by Whole Foods Market that it would require labeling of all products containing genetically modified ingredients by 2018 was just the latest in a long series of leading-edge positions taken by the Austin, Texas-based company.
FMI Eyes Evolution of Future Connect
ARLINGTON, Va. — Food Marketing Institute is returning to an annual trade show format next year, but Future Connect will live on in some form, Leslie G. Sarasin, president and chief executive officer, FMI, told SN.
Sponsored by: Tyson Deli
