Rather than split up the department by product type, Bashas’, Chandler, Ariz., tries to appeal to customer needs by offering most of the same bakery items as grab-and-go as are available behind the counter. These products include doughnuts, cookies, pastries and cake. “Our grab-and-go cases provide the same variety as our full-service cases do, as some customers prefer full-service while others enjoy the convenience of a grab-and-go option,” said Kristy Jozwiak, ...

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