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Pre-tailing, Retailing and Post-tailing


Imagine the following scenario: You set up a menu for the week at home with an application that takes into account your budgetary and nutritional parameters. Highly targeted offers based on your selections are sent to your smart phone. Then you're out the door and headed to Kroger but there is a Safeway in the vicinity. All of the sudden your mission is intercepted with better offers from Safeway, and your menu changes accordingly on the fly. You reroute to Safeway. When you get inside you pick up what you need as your phone interacts with the displays you stand before. You're being offered special deals. You take one and scan the item with your phone. Then you go to an express checkout lane and tap the device on a sensor that simultaneously reads the UPCs you scanned, gives you a total, takes your payment and loads Catalina coupons onto your phone.

The experience certainly sounds far off but it could happen 18-24 months from now, said Dr. Romesh Wadhwani, chairman of SymphonyIRI Group. He said Android devices and iPhones will soon be equipped with the near-field communications required to interact with displays from as far as 10 feet.

I'd imagine the technology could also support the type of scavenger hunt adventure outlined for me last week by some folks from the TracyLocke marketing agency. What they explained works with an app that directs you to get a specific recipe ingredient as soon as you enter the store. Once you do, you're sent to the next ingredient, but in order to get a $1 off you have to make it from Product A to B in a certain amount of time. A store-specific map helps lead the way.


David Orgel

David Orgel is executive director, content & user engagement, of Supermarket News (SN) and its website, Orgel delivers his opinions on industry trends through a bi-weekly...

Jon Springer

Jon Springer has been writing about food, food retailers and food retailing for more than 10 years, and is in his second tour of duty with Supermarket News. His prior experience includes covering the...
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