After the last of Dorothy Lane Market's three locations to extinguish cigarette sales kicked the habit three months ago, customers took the news in stride. “There were no angry shoppers who said ‘I'll never shop here again,’” said Kathy Neufarth, spokeswoman at the Dayton, Ohio-based independent. “We did have a few disappointed shoppers that said, ‘Now I'm going to have to make an extra stop somewhere else,’ but they understood.” Shopper tolerance comes as no surprise to George Rosenbaum, ...

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