Trader Joe’s beat out other food retailers when it comes to customer service, according to a new survey from data and consumer insights firm HundredX in partnership with Forbes.
The study, released Thursday, lists the top 300 brands in terms of customer service across multiple industries. The ranking is based on more than 4 million pieces of consumer feedback on over 3,000 businesses during the past year.
Trader Joe’s came in at No. 5, just below USAA, REI, Chick-fil-A and, at No. 1, The UPS Store.
Publix Super Markets took 7th place, followed by Wegmans (24th), H-E-B-owned Central Market (35th), Albertsons-owned Market Street (37th) and H-E-B (54th).
Further down on the list was Hy-Vee (107), The Fresh Market (123), Natural Grocers (127), Whole Foods (133), Sam’s Club (144), Sprouts Farmers Market (167), Kroger-owned Harris Teeter (173), Ahold Delhaize-owned Martin’s (188), Target (204), Ingles (215), Piggly Wiggly (239), Stater Bros. (242), Albertsons-owned Tom Thumb (289) and Market Basket (292).
The authors of the report noted that the excellence in customer service provided by the 300 companies on this year’s list have a “clear connection to the likelihood customers will spend with the brand again.”
