Delhaize Ends Bloom Banner

BRUSSELS — Delhaize Group here said last week it plans to shutter 113 Food Lion stores and eliminate the Bloom banner as part of a broader reorganization that will eliminate about 5,000 jobs.

The company said it would convert 42 of its Bloom stores to Food Lion and shutter the remaining seven locations. The closings follow a separate round of 15 Bloom conversions and one closing in the Carolinas last March.

 “It was a good concept,” said Neil Stern, senior partner, McMillan Doolittle, Chicago. “In the last three or four years, they had done a nice job finding a voice for Bloom as being very customer-friendly, easy to use and easy to shop. The macro problem with Bloom is, how do you support from an expense standpoint a new banner that doesn’t really have any meaningful market share anywhere? It became a very expensive proposition to keep the thing going.”

Delhaize debuted Bloom in 2004 with an emphasis on convenience, prepared foods, and technology such as handheld scanners and electronic kiosks.

Delhaize also said it will convert 22 of its price-impact Bottom Dollar Food locations in North Carolina, Virginia and Maryland, and shutter the six remaining Bottom Dollar Food stores in those markets.

Stern noted that some of those early Bottom Dollar stores might not have been as thoroughly thought out as the ones it has been opening recently in the Philadelphia market, where Delhaize said it is seeing volume gains.

“We have decided to focus our Bottom Dollar Food brand on markets which provide the greatest opportunity for growth such as Philadelphia, where we have enjoyed considerable success, and Pittsburgh, where we will open our first stores in the first quarter of 2012,” the company said.

Delhaize will also close a distribution center in the U.S. and 20 stores in Southeastern Europe. The moves will reduce U.S. revenues by about $650 million, the company said.

The Food Lion closings include 25 stores in Florida, which reports said encompassed all of the banner’s locations in that state. Food Lion could not be reached for clarification.

Other locations were scattered throughout the Southeast and Mid-Atlantic.

In total the company is closing 164 locations in the U.S. and Europe and converting 64 Bloom and Bottom Dollar Food stores to Food Lion.

Pierre-Olivier Beckers, president and chief executive officer, Delhaize Group, in a prepared statement, said, “This decision is in line with our ‘New Game Plan,’ which is aimed at accelerating profitable growth.”

The company also reported that sales in the U.S. were up 1% in the fourth quarter, to $4.77 billion, and up 2.2% for the fiscal year, to $19.23 billion. Comps in the U.S. were down 0.4% for the fourth quarter.

Discuss this Article 8

dmbfannh
on Feb 6, 2012

I have worked for Hannaford for 17 years now. When Delhaize bought out Hannaford in 2000 there was a great amount of concern among many Hannaford associates and customers about how this out standing supermarket chain will be effected. When word came out that the parent company of food lion was taking over I have to say I was not happy at all to hear this. Hannford treated it's associates exceptionally well. They pay their help well. When wages were going up in a good economy they would adjust the wage scales for all positions and give everyone a wage scale adjustment increase. Every year associates would get a performance appraisal followed by a cost of living increase. Yearly increase amounts depended on market conditions, inflation and associate's performance over the course of the previous year. Vacation time for long time associates was exceptional and if you were to leave the company and come back, in most cases associates would not lose there time served from their time there before. The company clearly knew the value in having associates who liked their job and liked to company they worked for. Associates who feel they are being compensated fairly and being treated with respect are going to be happier at work, leading to much better productivity and outstanding customer service. When Delhaize purchased Hannaford Supermarkets in 2000, they must have seen how well the chain was doing so they left Hannaford alone and announced that Hannaford was still going to operate as it's own entity. While Hannaford was bringing in nice profits from it's fine stores, food lion continued to suffer. I have heard from a number of credible sources how poorly Food Lion treats it's employees. It appears Food Lion and Delhaize attempt to increase profits by under paying associates and under scheduling . The company is more concerned in having power and leverage over the people whom work for them . They could care less if there people are not happy, if that effects their helps performance they just terminate. The overall moral among the help in a food lion is terrible from what I have heard. This of course leads to terrible customer service. Training of associates has no structure and they try to save money by spending far less time than they should to train people. Poor training again leads to poor customer service. Poor customer service equals thousands of dollars a week lost in sales. Hope you like that savings food lion. Over and over I have heard and read accounts on how dirty food lion stores are. The company obviously does not want to pay the money for the hours it takes to keep a store clean. So just let the store be dirty and lose thousands in sales a week because people don't want to shop in a dirty store. They don't want to spend money on having a sufficient amount of cashiers working making customers wait in lines far too long. If a cashier has an issue it's hard for them to get assistance because the front end supervisor is often tied up helping customers due to a lack of help. This puts too much stress on the supervisor making them very unhappy with their job. Getting a beating from unhappy customers because the company they work for is too cheap to have enough help on. That is enough to make just about anybody nasty. Well look what food lion gets for being so greedy and cheap. Once again they are closing 100's of stores that are not performing well. As far as I am concerned a company who treats it's help poorly like food lion deserves every bit of this. This company continually shoots it's self in the foot with it's greed and lack of respect to the people who work for them. 10 Years after Delhaize bought Hannaford they have decided to take over operations of Hannaford and it already is having a negative impact on Hannaford stores. Associates are not as happy as they were before. I have already been mistreated by this company sense they are started to take over. I left Hannaford for 11 months for personal reasons after working for the company for 14 years. When I was rehired I was told the Hannaford policy at that time regarding how much vacation time I would earn based on my years of service. That was that after I had been back a year I would be granted my 14 years of service back meaning I would get my 4 years of vacation a year back. Delhaize changed the policy 8 months later and told me that my 14 years of service from before will not count towards my vacation time and that I had to start all over again from the date of my second rehire. They did this despite the fact this new policy did not take effect until after I was rehired. I had just been rewarded associate of the month for my hard work, pluse I was a long time associate and this is how I get treated. By any account that is just plain wrong. When rehired they took a dollar an hour away from what I was making when I left there before as well. This was just another example of delhaize being greedy and unethical. When will they learn it really is in their best interest to treat their help well. It is in their best interest to offer intensive in being rehired too good employees, not to screw them like they did to me. If your going to change a policy at least go about it in a fair ethical way, The store manager of my store was fighting in my behave because he felt they were being so unfair. So when I hear that food lion is closing stores due to lack of business i hate to say this but it really brings a smile to my face. Their unethical, cheap ways of doing business is getting them no ware, and after what they did to me I am loving every minute of it. Hannaford was such an outstanding company and sales are already started to have a negative trend with delhaize taking over. Raises are much lower, they demand stores use less hours meaning fewer people are working to serve customers. I wonder if its going to get to the point where the stores start getting dirty because they want to cut on maintenance hours. I guess we shall wait and see. PUblix knows how to treat their help fairly and look at how well they are doing. Will Delhaize every learn? This company really should be ashamed of it's self.

Anonymous (not verified)
on Feb 15, 2012

CAO saves Food Lion!

Anonymous (not verified)
on Feb 26, 2012

Not really! CAO introduced more paperwork daily and opened everyone's eyes to the screw ups by the wearhouse.

Anonymous (not verified)
on Feb 15, 2012

Delhaize knows this retail fact but fails to push their mid level management (District Managers & Regional Managers) to act. 65% to 75% of grocery business is conducted between 4PM and 7PM. Just a few hours but the Store Manager is seldom there and rarely are the Assistant Managers. The CSSM and Grocery Manager are the scape goats to deal with the public that shop regularly and see cashiers standing around ... employees standing around during the dayshift but overwhelmed every single evening. It is just so sad that when the most money enters Food Lion is when the paycheck makers of Food Lion are gone.

mike psyche (not verified)
on Sep 27, 2012

Funny, I worked as a Bloom store manager for 4 years, and although they eroded my support, I was there between 4 and 7 almost every night. My district manager, pushed me so hard, it was riddiculous. I have worked 17 days, without a day off, due to no other key holders, available and have had 4 days working 5 am to 12 am. Managers normally come up through the ranks, and are very intimidated when HR brings in skilled managers from outside. They tend to undermine and get them fired. I resigned when, i realized it wasnt going to get any better, despite all the support and promises from corpote managemnt, which really tried, but district and store management levels seemed to be in chaos. sad but true!

Anonymous (not verified)
on Feb 26, 2012

CAO did not save Food Lion, it just created more of a headache, both of the previous comments are absolutly correct, as a former CSSM I have been the scape goat on many occasions, and feel the way they treat associates is wrong. Each year raises were lowered and they want you to use less hours to get more work done. Food Lion will always sell out for a quick buck!

Anonymous (not verified)
on Feb 26, 2012

I used to read Supermarket News when I was employed for Food Lion but I never thought Food Lion would have such a heavy presence due to their store closings.

Anonymous (not verified)
on Mar 25, 2012

It has nothing to do with people not liking the Bloom banner. It is very simply TOO EXPENSIVE
If they are smart, they will get prices to compete with WalMart, otherwise they will not make it

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