Helping customers eat healthy is a constant struggle for Sunflower Food Store, but it's not the only front on which the retailer is fighting. Two years ago, a Wal-Mart Supercenter set up shop less than a mile down the road. To compete against both challenges, co-owner Scott Miller makes customer service a priority. Employees wear a white shirt and tie, and are instructed to offer help to any customer who comes within 10 feet of them. Baggers are required to carry groceries out to customers' ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.