In the third and final installment of SN’s exclusive interview with James McCann, the Ahold USA COO discusses how the chain is bringing its “better every day” brand promise to life through a new coaching framework encouraging “bottom-up” improvements. McCann also shares his views on Ahold’s role as a corporate citizen and provides an update on initiatives in its various geographies. SN: Can you explain more about the ‘Plus-One’ initiative and ...

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