LOS ANGELES — Jons Marketplace, a 14-store grocery chain here, has reduced shrink and improved employee training as a result of the implementation last year of the Hawkeye point-of-sale (POS) video auditing solution from Agilence, Camden, N.J.
“With exception reporting, we had only the receipt information,” said Manuel Sauceda, Director of IT at Jons, in a case study provided by Agilence. “Now, with the Agilence software, we have similar data as we did before, including the receipt documentation, but we now have the images and video as well. This visibility provides us with a lot more information when we speak to employees about shrink activities.”
The system also identified several costly operational issues, such as inadvertent employee errors, he said. “We were then able to use the software’s video to show cashiers the correct and incorrect way to handle such activities as scanning items and administering credit card transactions.”
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