WILSONVILLE, Ore. — Lamb's Markets, a five-store independent grocer here, has rolled out technology to address "sweethearting" — deliberate non-scans by cashiers — as well as cashiers' mistakes.
The ScanItAll video recognition software, from Stoplift Checkout Vision Systems, Cambridge, Mass., monitors all of Lamb's existing security cameras mounted over checkout registers; when a sweethearting incident occurs, the technology flags the transaction, identifying the cashier and the date and time of the incident.
"This is the best technology I've ever seen for sweethearting and cashier training in my 45 years in the grocery business," said Gale Lasko, co-owner of Lamb's, in a statement. "It's also an excellent customer service aid."
He noted that Lamb's, which has 350 employees, recently set up a cashier training program; Stoplift video examples are integrated into employee orientation in order to impact Lamb's losses due to missed scans.
