ANN ARBOR, Mich. — Consumers rated Publix Super Markets the best among major supermarket chains in customer satisfaction again in 2009, according to the annual American Customer Satisfaction Index. The Lakeland, Fla.-based chain saw its score rise by four percentage points, to 86, compared with a score of 76 overall for supermarkets. Cincinnati-based Kroger rose a point to 78, placing it in second, followed by Minneapolis-based Supervalu, which rose three points to 77. They were followed ...
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