STAMFORD, Conn. — Software-as-a-service (SaaS) — the software model by which companies such as retailers access an application via the Internet rather than install it internally on their systems — will experience a 25% increase in deployment by retailers in 2009, according to a new study by Gartner here. In a year when Gartner predicts retailers’ capital expenditures will be cut by as much as 50%, SaaS “allows CIOs to deliver IT functionality without spending cap ex dollars,” said Hung ...

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