LONDON — A recent study of McDonald's locations in the United Kingdom has found that customer satisfaction is, on average, an impressive 20% higher in restaurants that employ kitchen staff and managers aged 60 or older. The fast food chain, The London Telegraph reports, invited Lancaster University Management School to examine the performance of 400 of its restaurants and that was a major finding. David Fairhurst, a McDonald's official in the UK, was quoted as saying that improved customer ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.