NEW HOPE, Pa. — Research firm Wilson Health Information here reported late last week that over 70% of customers wait in line five or more minutes to pick up their prescriptions, a 10% increase from last year, possibly contributing to an overall decline in pharmacy satisfaction. Furthermore, seven out of 10 pharmacy customers of leading retail chains said they were interested in having a kiosk to drop off and pick up their prescriptions without waiting in line, including when the pharmacy is ...

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