FRANKLIN, Tenn. — Grocery customers leave stores not purchasing at least one item they planned to buy or a substitute product 16.6% of the time, according to a new study from IHL Group here. This equates to losing 68 cents in sales per customer. The study — “What’s the Deal With Out-of-Stocks?” — looks at why retailers in the food/grocery, home improvement, or electronics categories lose sales to consumers who want to spend money at their stores but leave without purchasing for reasons ...

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