DULUTH, Ga. — While chains such as Big Y and Albertsons LLC have decided to pull self-checkout lanes from their stores, a recent consumer survey conducted by The NPD Group, Port Washington, N.Y., and self-checkout vendor NCR here found that a majority of U.S. consumers surveyed believe that self-service technologies such as self-checkout and kiosks improve the store experience, with almost half of younger shoppers preferring to use self-checkout in stores. "Survey results ...
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