JACKSONVILLE, Fla. — Winn-Dixie Stores here this week announced a translation feature as an adjunct to WD RxConnect, the retailer's centralized prescription record system that links all Winn-Dixie and SaveRite pharmacies together.
The translation service, available at 62 in-store pharmacies, will help Winn-Dixie pharmacists overcome patient language barriers in order to effectively complete transactions and consultations, Winn Dixie said in a press statement. Translations are available in more than 100 different languages that range from Arabic to Vietnamese.
The translation is conducted through a special two-line phone, connecting the pharmacist and the customer to an interpreter. Pharmacists present a counter card that introduces the free service to customers when communication is a challenge. Once the customer identifies a language preference, the pharmacist phones an interpreter who can help communicate questions and concerns via a three-way call.
John Fegan, Winn-Dixie's vice president, pharmacy, said the service "helps our pharmacists seamlessly communicate with people who otherwise might struggle to be understood or to understand information that is important to their health."
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