Challenges in Rollout
Dietz described “two buckets” of challenges during the rollout — making sure that customers had the “right experience” while using Just for U, and making sure the technology was functioning properly to support the program. “We really worked on understanding how to make it as simple and intuitive as possible for the customer, and that was one part of what we were trying to learn as we launched the program,” Dietz explained. “We also ...
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