Some companies spend millions on consultants and focus groups to enhance customer service. If only they had Schnuck Markets’ Martha McAnespie.
Martha McAnespie has been in the supermarket business for 26 years. Big deal? You bet: She’s also 94 years old and knows a thing or two about customer service. Her advice to retailers is as refreshing as it is old-fashioned. “People like to be noticed. We want to feel like we mean something to somebody.” McAnespie puts her knowledge to work every day that she staffs her demo table, located next to the deli at the Schnucks supermarket at Quince and Ridgeway in East Memphis, Tenn. “I think ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.