For all of their advantages, when self-service ordering kiosks first began emerging in supermarket delis a few years ago, these machines seemed primarily geared toward large chains looking for a way to supplement their service departments without hiring more people. Small chains that prided themselves on service, on the other hand, seemed to have little need for them. But, as shoppers have become more familiar with touchscreen interfaces, and have become more accustomed to using kiosks in ...

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