Service counters have grown in importance for many chains, even as other retailers cut back on skilled labor
When Big Y opened its newest store last month in Bethel, Conn., the chain proclaimed to the press that “The Butcher Is Back.” The 65,000-square-foot location features the company's first exclusively full-service meat department — -all beef, pork, lamb and veal products available at the store are custom-cut by a staff of butchers. With all manner of case-ready meats now available to ease the workload — and labor costs — of a full-service department, Springfield, Mass.-based Big Y's move may ...
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