Unified Grocers is off to a fresh start. With the promotion of Robert "Bob" Ling Jr. to chief executive officer in May, the member-owned cooperative is assessing all processes and procedures to see where it can improve. It has already instituted customer satisfaction teams to make it easier for the company to communicate with its members and a sales task force to explore ways to help members grow their top lines, Ling told SN. “Anytime there’s a transition in ...

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