LANDOVER, Md. — All Giant Food Pharmacies, a banner of Ahold USA, Quincy, Mass., now offer Spanish-language prescription labels and information, the retailer said yesterday. “We are very pleased to offer this new service to our pharmacy customers,” said John Fegan, senior vice president of pharmacy operations for Ahold. “We serve a diverse customer base, and this will enable us to better serve our Spanish-speaking customers.” Giant Food, in conjunction with Language Line Services, Monterey, Calif., also began testing a new program that provides pharmacy customers who speak limited English immediate access to live interpreters who can cover more than 170 languages. The service, which works similar to a telephone “conference call” between the pharmacist, the customer and the interpreter, will be tested in 20 select Giant pharmacies and is free to all Giant Pharmacy customers. “This program is designed to provide pharmacy customers immediate access to professional interpreters, in an average of 15 seconds, who can explain instructions, side effects and precautions for medications in their preferred language, while reducing potential medication usage errors,” Fegan said. “For years, our customers have counted on us to give them excellent service, and this program gives us the opportunity to make it even better.”
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