Whether it’s a small neighborhood store or a giant national retailer, leadership is leadership, as far as Craig Herkert is concerned. “The greatest influence on my leadership style has been my experience in grocery retailing,” Herkert said when asked to reflect on his development as a leader. “When I became assistant manager at a Jewel store in Joliet, Ill., at age 21, I came to understand that leadership is about listening, knowing your customer, understanding ...

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