Ed Crenshaw stays on target. His unwavering attention to core strategies is reflected in Publix’s earnings in fiscal 2011, which rose above 2010’s already-record-setting numbers. After trimming some concepts earlier, Publix has put a tight focus this past year on its service-oriented grocery business, with special emphasis on service. The 1,046-unit, Lakeland, Fla.-based chain looks to strengthen relationships with its customers. In tune with consumers’ increasing ...
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