The biggest development in cashier training in the 1990s has been interactive multimedia software. Retailers who have adopted computer-based training note that it has supplanted workbooks and manuals as tools to teach front-end clerks how to keep customers moving through checkout lines quickly and efficiently. The supermarket industry is just at the beginning of its growth curve in CBT usage, retailers and consultants told SN. As many as two-thirds of the nation's retailers do not use CBT ...

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