JACKSONVILLE, Fla. -- "Windshield time is downtime." That short phrase is a little cryptic, but it holds big meaning. What it means is that time spent by field representatives sitting behind the wheel of an automobile contributes nothing to store coverage. The aphorism is a favorite of Gary Chartrand, chairman and chief executive officer, Acosta Sales and Marketing Co. here. It's a favorite of his because it goes to the core of one of the key services that Acosta offers the consumer ...

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