Transportation executives who have been aggressively pursuing automation in fleet operations -- and enjoying the fruits of their labors -- have two pieces of advice for their more timid counterparts: "don't wait" and "integrate." Retailers and wholesalers investing in computer-based systems that chart routing schedules and monitor deliveries are documenting efficiency and service-level gains. At the same time, the programs are yielding new data essential to further program enhancements. ...

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