KANSAS CITY, Kan. -- A computer-based training-program pilot, designed to improve cashiers' produce identification skills, began in mid-May at Balls Food Stores here. The pilot program provides training for 45 of Balls' approximately 500 cashiers, focusing on 80 of the most hard-to-identify produce items the store carries. The cashiers -- a mix of recent hires and more experienced employees -- will take the CBT sessions three times a week for two months, after which they will be tested on ...

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