CHICAGO -- Supermarkets and in-store banks have endured an uneasy coexistence because of conflicting goals, according to participants at a recent conference here. While supermarkets want banks that will serve their customers' needs for convenience services, the banks want to leverage the host store's traffic to generate more business in terms of loans and other financial offerings, the participants said. For example, Ken Lewis, chief executive officer, Bank of America, Charlotte, N.C., ...
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