As supermarkets probe deeper into the realm of home-meal replacement, they're finding that effective training of associates is crucial -- and difficult. Indeed, in the interest of making their training load lighter, some retailers have actually begun simplifying their deli/food-service programs, or paring them back. The challenge, retailers told SN, is that today's deli associates are expected to do a lot more than slice bologna. They may be charged with stir-frying Chinese fare and seeing ...

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