APRIL 25 MARKETING "Strategic Licensing Opportunities," Los Angeles Biltmore, Los Angeles. Contact: Strategic Research Institute (800) 599-4950. 24-26 CONSUMER RELATIONS "Delivering Superior Customer Service," Drake Hotel, Chicago. Contact: Institute for International Research (800) 345-8016. 25-26 MARKETING "Customer Win Back Programs," Hotel Intercontinental, Chicago. Contact: The Marketing Institute/Institute for International Research (800) 345-8016. 25-26 SALES "Sales Force ...

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