CHICAGO -- Benefits from the use of computer-based training extend beyond cutting the time needed to prepare employees for work on the "front lines" of the supermarket. Fleming Cos. has also credited CBT with improving key productivity measurements as well as boosting customer-service levels. At Milwaukee-based Sentry Supermarkets, the introduction of CBT allowed the retailer to reduce the amount of time spent training new cashiers from 15 hours to eight hours, while still improving ...

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