Computerized labor scheduling has become firmly entrenched in the supermarket landscape as a growing number of retailers recognize its power to reduce labor costs, free managerial time and improve customer service. Almost all retailers contacted by SN said they were using such a system or were planning to do so. The value of automated labor scheduling, according to one retailer, is that it "deals with the facts," taking into account "historical traffic patterns and the like." "Anything ...

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